Gaming Call Center

Level Up Your Gaming Support Experience

Introducing the Quant Gaming Call Center Agent, the ultimate AI-powered solution tailored for gaming companies. Built to deliver seamless, responsive, and player-focused support, our Quant digital agent ensures that every player interaction is handled with precision, efficiency, and personalized care. Whether it’s solving technical issues, managing in-game purchases, or engaging the player community, our Quant Agent is your all-in-one solution.
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Vertical in numbers:

Gamers by 2029
3.09B
Avg spending per user
$843
Mobile gaming
$98.7B
Industry Revenue
$455.3B

Key Functions & Capabilities:

Player Account Management
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Player Account Management
  • Player Account Management
  • Reset passwords and resolve login issues.
  • Provide details on linked accounts across platforms (e.g., Google Play, Apple, Supercell ID)
In-Game Purchases and Payment
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Streamline the purchase and payment experience
  • Assist with purchases of in-game currencies, skins, and items.
  • Resolve issues with failed transactions or double charges.
  • Provide details on active promotions, discounts, and subscription benefits.
Technical Support
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Quickly resolve technical issues
  • Troubleshoot crashes, freezes, and connectivity problems.
  • Provide guidance for updating games or clearing cache on mobile and PC.
  • Assist with cross-platform play issues or account synchronization.
Game Support and FAQs
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Help players master the game
  • Provide information on game mechanics, rules, and updates.
  • Answer frequently asked questions about characters, levels, or game modes.
  • Guide players on unlocking achievements, rewards, and seasonal events.
Community Engagement
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Community Engagement
  • Share news on upcoming updates, patches, and in-game events.
  • Assist players in joining clans, guilds, or teams
  • Provide community guidelines to maintain a positive gaming environment.
Dispute Resolution
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Handle player conflicts and disputes efficiently
  • Resolve disputes over in-game trades, rewards, or matchmaking.
  • Investigate claims of unfair practices, cheating, or exploit usage.
  • Offer support for players experiencing in-game harassment.
Player Authentication
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Keep player accounts secure
  • Perform multi-step verification for sensitive account updates.
  • Help secure accounts with two-factor authentication (2FA).
  • Assist with recovering accounts after suspicious activity or hacking attempts.
Parental Controls and Restrictions
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Support responsible gaming for younger players
  • Assist parents in setting spending limits or gameplay restrictions.
  • Provide details on age-appropriate content and privacy settings.
  • Help configure parental controls for in-game communication.
Bug Reporting and Feedback Collection
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Empower players to help improve the game
  • Allow players to report bugs or glitches directly to the support system
  • Collect and categorize player feedback for game development teams.
  • Notify players when known issues are resolved.
Gamers’ Loyalty Programs
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Boost player retention with personalized rewards
  • Provide information on loyalty programs, XP boosts, or VIP benefits.
  • Track and notify players about their reward progress or milestones.
  • Share exclusive offers for long-term players or high spenders.
Multilingual Support
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Reach a global audience effortlessly
  • Offer real-time support in multiple languages for a worldwide player base.
  • Provide localized information about game events, rewards, or promotions.
  • Enable culturally tailored responses to enhance player satisfaction.
Complaints and Escalation
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Address player concerns quickly and transparently
  • Log and track player complaints with detailed updates.
  • Escalate unresolved or complex issues to human agents or specialists.
  • Ensure a player-first approach for all complaint resolutions.

Quant offerings include:

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Intelligent Digital Employee

A versatile AI-powered agent that handles customer interactions with a deep understanding of industry-specific nuances, providing efficient and personalized service.

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Contact Center as a Service

A comprehensive, cloud-based contact center solution that leverages AI to manage customer interactions seamlessly across multiple channels, improving both response times and customer satisfaction.

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Decision AI Expert

A powerful AI tool designed to assist in complex decision-making processes by analyzing vast amounts of data and providing actionable insights, helping organizations to make informed, strategic decisions.

Supercharge your operations

Revolutionize Your Player Support Experience Today!

Empower your gaming company to deliver faster, smarter, and more immersive support with the Quant Gaming Call Center Agent. Elevate player satisfaction, streamline operations, and build a community of loyal gamers who know they’re in good hands.

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24/7 Availability
Deliver non-stop support for players across time zones.
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Scalability
Handle high volumes of player queries during game launches or events
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Personalized Interactions
Personalized Interactions
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Real-Time Solutions
Provide immediate assistance, ensuring players can get back in the game faster
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Community Building
Strengthen player loyalty with engaging, proactive, and community-driven support.
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Global Reach
Offer multilingual and culturally sensitive assistance to international members.
Contact Quant Today