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Important updates and articles.
From Assistant To Architect: How Agentic AI Could Reshape Business Leadership and Teams
Companies are introducing agentic AI systems that perform complete workflows instead of just individual tasks. These Temporal Agentic Operating Systems (TAOS), link people, enterprise software and AI agents, orchestrating how work gets done over time.
Mohamed Rashed Alkhalifa
Forbes Middle East Staff
Four Ways to Successfully Deploy Agentic AI
Having an agent that can operate within the boundaries of knowing that a) someone is vulnerable and b) knowing how they should act is incredibly important. Getting that wrong is not only a reputational issue, but a societal and regulatory issue.
Ben Hargreaves
Contributor
How to Get the Best From AI Without Losing Humanity
The World Economic Forum has quantified that 92 million existing positions globally are projected to be eliminated by AI before 2030. In Ireland, where research indicates that 63% of roles carry exposure to automation, this is not an abstract statistics.
David Stokes
Strategic Advisor at Quant
Block, A.I. and the Front-Running of the Curve
When Jack Dorsey announced that Block would cut its workforce by 40% the reaction of capital markets was immediate and brutal: Block’s stock surged more than 22% in afterhours trading. Analysts described it as a seminal moment. Dorsey called it inevitable.
Yousef Khalili
MEA Lead
If AI is Doing the Work, Leaders Need to Redesign Jobs
The real change begins when AI stops assisting and starts acting. When systems resolve issues, trigger workflows, and make routine decisions without human involvement, the work itself changes. And when the work changes, the job has to change too.
Chetan Dube
Quant Founder/CEO
Digital Twins Will Quietly Reshape Sales in 2026
It is estimated that the global digital twin market will reach $155.84 billion by 2030. In fact, nearly 75% of advanced industries have adopted digital twin technology. But, this technology has been mostly confined to engineering and product simulation.
Chetan Dube
Quant Founder/CEO
The Invisible AI Trend: How AI Will Shift From Tool to Infrastructure
By 2028, 33% of enterprise software applications will include agentic AI. In 2024, it was less than 1%. This signals AI will be part of any leading business’s infrastructure. This trend may not be visible right now, but its impact will become evident.
Chetan Dube
Quant Founder/CEO
How Agentic AI Is Changing What Exit-Ready Companies Look Like
The reality for founders planning to exit their second or third company is different than when they left their first. Speed matters, but no longer defines readiness. An organization can function reliably when software doesn’t just assist, but does the work
Chetan Dube
Quant Founder/CEO
Why Arabisation is Critical for Local AI
The rapid pace of global AI development, primarily driven by English-language data, means the Middle East faces a digital deficit. For local value and to protect the future of the Arabic language, we need to make Arabisation the core of AI strategy.
Yousef Khalili
MEA Lead
Why Agentic AI is the Future of Vehicle Servicing
Agentic AI is the future that dealers’ service departments need to continue to drive their margins. Real margins comes from servicing, diagnostics, parts, inventory, orchestration, EV charging, and lifecycle engagement.
Chetan Dube
Quant Founder/CEO
Can AI Surpass Human Emotional Intelligence?
For Saudi Arabia and the Arab world, emotional connection is not optional. It is central to how relationships function. Hospitality is not merely etiquette, but a social obligation. A greeting, offering a cup of coffee and dates to a guest signal respect.
MEA Lead
Twenty One Percent of Finance Workers Don’t Trust Agentic AI: How to Close the Trust Gap
Building trust in agentic AI will be an organizational challenge. It takes leadership working together to improve transparency, strengthen data governance, and build internal early adopters. Institutions up to the challenge will position themselves well.
Martijn Gribnau
Chief Customer Success Officer
What’s Next for Financial Services Technology in 2026?
“In 2026, if IT leaders in the financial sector want to build an insurmountable lead on the competition, they must use Agentic AI in every way they possibly can,” says Martijn Gribnau, former chief executive of Volksbank now chief success officer at Quant.
Alexandra Leonards
Contributor
From Oil Reserves to Data Control: The Rise of Digital Self-Reliance
For decades, physical resources were bounded by borders, while the digital world remained borderless. We shipped crude oil across oceans in tankers and let data travel freely through fibre optic cables largely unregulated. That era is ending.
Yousef Khalili
MEA Lead
New Year's Resolutions...From Global Experts to Make 2026 Your Best Year Yet
"If you aim to grow, increase speed, and overall operational efficiency, agentics will be what separates you from the herd. It makes you a better company, and a company more appealing to potential partners and investors."
Entrepreneur UK Staff
5 Leadership Trends That Could Shape 2026
“In 2026 the key separator between you and your competition will be digital agentic employees. As you look to grow, increase speed, accuracy and overall efficiency, digital agentic employees will be the tool that moves your business to the top."
Sally Percy
Contributor
Telecoms Must Re-invent Itself - and Agentic AI Holds the Key
Telecoms must embrace the evolution of Agentic AI or risk falling behind and becoming irrelevant compared to their competition. Every call that comes into a human call center will cost between $5 and $12 per call. Agentic AI can drive it to almost zero.
Chetan Dube
Quant Founder/CEO
Here’s Why Agentic AI is the Customer-First Revolution Telecoms Has Been Waiting For
There are many challenges facing the telecom industry. Massive infrastructure, human capital, and commercial real-estate, all to handle queries that will be automated before 2030. 51% of consumers prefer interacting with AI agents over humans.
Chetan Dube
Quant Founder/CEO
Comment: Agentic AI is the Next Step
AI is no longer only a back-end tool for scheduling, billing, or scanning X-rays. Agentic AI is poised to change the world of healthcare more than any technology before. 68% of healthcare businesses are already using agentic AI in some form.
Chetan Dube
Quant Founder/CEO
Nearly Half of CEOs Say Staff Are Anti-AI – How to Tackle It
As a leader you set the message, cadence, and tone of communication when introducing AI to your broader team. You must present a clear vision for why the company is adopting AI and ensure your team knows it is coming to help the company and team grow.
Martijn Gribnau
Chief Customer Success Officer
What Is Agentic AI and How Will It Change the Future of HR?
HR pros are deploying AI in multiple ways and will only increase their usage. Predictions say the AI HR market will grow to almost $18 billion by 2027.
Yousef Khalili
MEA Lead
Building An AI-Ready Culture: Turning Resistance Into Readines
The global AI market will grow to over $1.8 trillion by 2030, hesitation could equal the death of your business. There are multiple things you can do in 2025 to get your team on the same page so you can win in 2026.
Martijn Gribnau
Chief Customer Success Officer
100 Leaders Shaping the Future of Artificial Intelligence (Test)
Quant, a pioneer in Agentic AI for customer service, is pleased to announce Chairman & CEO Chetan Dube has been featured on Observer’s AI Power List 2025. The list recognizes AI leaders who are profoundly reshaping the industry.
The Editors
How Agentic AI Can Cut Routine Admin Tasks on Claims, Pricing and Renewals
Efficiency & accuracy are the main ingredients for profitability & client satisfaction. The largest roadblock? Administrative tasks & the cost associated. In 2024 there were 270,000 people in the US working as insurance claims & policy processing clerks.
Martijn Gribnau
Chief Customer Success Officer
How AI Agents Will Disrupt the Future of Banking
Finance is in the midst of an evolution, emerging from the final vestiges of legacy systems to an age where AI is unleashed to drive wealth and convenience. Knowing where, when, and how AI can be deployed is critical to the success of your institution.
Martijn Gribnau
Chief Customer Success Officer
How Agentic AI Will Transform Marketing and Customer Experience in Financial Services
For decades, navigating the world of financial services from the outside has been difficult and intimidating. With the immersion on AI into the industry this could all change and make the fear of entry disappear.
Yousef Khalili
MEA Lead
Comment: Agentic AI Promises to be the Intelligence Layer that Orchestrates Airline Operations
Following his presentation at TRLEngage last week where he shared the stage with Saudia Airlines, Yousef Khalili, global chief transformation officer at Quant, sets out a blueprint for aviation’s Agentic AI future.
Lee Hayhurst
Contributor
Press 1 For Misery: Why Customer Service Could Finally Get Fixed
Research commissioned by Quant found that 57% of Americans describe having 'disastrous' customer service experiences. Customers no longer care about speed. Only 31% prioritize it. 60% said good service means getting their issue resolved accurately.
Martha Williams
US News Reporter
What My Downloadable Employee Can’t Do: The Human Skills Needed in the AI-powered Workforce
AI is powerful but limited. From empathy to judgment and true leadership these are the human skills HR must prioritise in hiring and training for an AI-powered workforce
Chetan Dube
Quant Founder/CEO
Decentralized Innovation: How India, UAE and Saudi Arabia Are Shaping Tech’s Future
The future of tech is being equally developed in Abu Dhabi, Riyadh, Bengaluru and Jakarta. Innovation is decentralizing, and not only in terms of infrastructure and investment but also through culture, religion and sovereignty.
Yousef Khalili
MEA Lead
Quant’s Chetan Dube Prepares for the Incoming Digital Tsunami
With agentic A.I. reshaping industries from utilities to finance, Quant founder Chetan Dube argues that machines must serve humanity—and even pay taxes.
The Editors
100 Leaders Shaping the Future of Artificial Intelligence
Quant, a pioneer in Agentic AI for customer service, is pleased to announce Chairman & CEO Chetan Dube has been featured on Observer’s AI Power List 2025. The list recognizes AI leaders who are profoundly reshaping the industry.
The Editors
5 Use Cases for Agentic AI in the Finance Office Today
Agentic AI is reshaping the finance office, from real-time fraud detection and automated loan underwriting to hyper-personalised financial planning and dynamic compliance monitoring.
Chetan Dube
Quant Founder/CEO
How Can Leaders Be A Rock Of Stability In Times Of Uncertainty?
Argues Chetan Dube, “By using technology to remove mental clutter, you can free your mind and your time so you can be 100% present for your human team when they need you most.”
Sally Percy
Contributor
How Gulf Companies Can Succeed if Boardrooms Overcome Fear of AI Adoption
Many firms remain stuck in pilot purgatory, where prototypes work technically but fail to scale due to organizational culture. Saudi Vision 2030, infrastructure investments, and cultural shift position the Kingdom to overcome fear and lead AI adoption.
Waad Hussain
Contributor
Practical Tips for Upskilling Your L&D Team on AI
AI has been a learning and development tool for longer than most realize. Considering that the eLearning market is predicted to reach a value of $44.6 billion by 2028, we can see what a huge part of corporate training AI has been and will continue to be.
Yousef Khalili
MEA Lead
Gulf Nations Harness Superintelligent AI To Tackle Blockchain’s Biggest Challenges
The most nagging problems with blockchain, security, efficiency, and scalability can be addressed with AI that is more powerful than a human. The Gulf is on track to become an AI powerhouse that can revolutionize the global blockchain and Web3 industries.
Yousef Khalili
MEA Lead
Should You Have A Digital Twin?
In this masterclass, Dube explains how digital twins – real-time AI replicas of people, processes or systems – are being used by time-poor business leaders.
Josh Dornbrack
Contributor
The Agentic Race: Smart Lessons From Companies Leading the Way
Agentic AI is slowly changing the very foundations of business by allowing systems to act autonomously, make their own decisions and pursue their own goals over time, without requiring constant human intervention.
Yousef Khalili
MEA Lead
The “Digital Dividend”: Rethinking Income for the Age of AI
If the wealth created by AI employees accrues solely to shareholders and tech conglomerates, we risk deepening economic inequality. Universal Basic Income has been discussed as a countermeasure for job displacement by AI, but it requires enforcement.
Chetan Dube
Quant Founder/CEO
Can AI Avatars Ensure that a CEO Has Eyes and Ears Everywhere?
Better known as digital twins, these AI creations use data to build a visual representation of a human being and mimic their speech and behavior. In short, it is a virtual body double. Are leaders getting to a point where they can be in two places at once?
Chetan Dube & Yousef Khalili
Quant Founder/CEO
How To Rewire Your Organization For An Agentic Future
Agentic AI is not traditional AI or automation. It gives you the ability to move from traditional automation to taking your fragmented systems and transforming them into seamless, end-to-end automation for the entirety of your customer journey.
Yousef Khalili
MEA Lead
Sleeping Giants: The A.I. Power Centers No One Is Talking About (Yet)
In the global arena, the advancement of artificial intelligence is largely dominated by two powers: the US and China. In 2024, private A.I. investment in the U.S. totaled $109.1 billion, and in China, it reached $9.3 billion.
Chetan Dube
Quant Founder/CEO
How Agentic AI Can Revolutionise Your Customer Experience
AI has changed significantly since people first noticed its evolution from basic automation to generative AI tools like ChatGPT & Google Gemini. The new phase of AI technology that’s reaching unprecedented power levels is emerging right now. Agentic AI.
Yousef Khalili
MEA Lead
Agentic AI Is The Future of Customer Service. Here’s How You Need to Prepare For It.
Agentic AI agents never need a break, never need vacation, and don’t need benefits or mental health days. This is important because your customers hate waiting. Waiting for two minutes will cause 60% of potential customers to hang up and call a competitor.
Chetan Dube
Quant Founder/CEO
'What if Superintelligent AI Goes Rogue?' Why We Need a New Approach to AI Safety | Opinion
We are nearing the Turing horizon, where machines can think and surpass human intelligence. Think about that, machines outsmarting and being cleverer than humans. We must consider all worst-case scenarios so we prepare to prevent that from ever occurring.
Chetan Dube
Quant Founder/CEO
How AI in Financial Services Will Re-Shape Geopolitics
AI is no longer just a tool for automation. In this compelling analysis, Chetan Dube explores how AI is revolutionizing financial services and, redrawing geopolitical boundaries, offering both immense opportunity & urgent calls for strategic governance.
Chetan Dube
Quant Founder/CEO
The Perilous Race to Superintelligent A.I.: Progress or Pandora’s Box?
Two horizons lie before us. Equally attainable. The first leads to providence. The other, to ruin. We must walk the line of artificial intelligence growth well intended. A slip to either side leads to dangers.
Chetan Dube
Quant Founder/CEO
Jobs You Thought Were AI-Proof Probably Aren't
Dube's concern centers on the "vast middle," such as jobs where people process insurance claims or drive a bus. He expects AI to take on many of those roles before the end of the decade.
Tim Paradis
Contributor
India’s DeepSeek Moment: Where The Country Stands In The Global AI Race
“[India’s] startup ecosystem is on fire — it’s sprouting new AI companies every week,” says Chetan Dube, CEO of AI firm Quant. “There are over 338 reputable AI companies that are seeded in India. These companies are inventing AI technologies rapidly.”
Anisha Sircar
Contributor
How Will AI Employees Shape the Future of Work?
AI employees are now a reality. Coworkers no longer solely comprise humans who you engage with at work. They now encompass digital and agentic agents that will perform tasks at a rate of speed and accuracy not capable of their human counterparts.
Chetan Dube
Quant Founder/CEO
Six New Resolutions For A Successful People Strategy in 2025
Chetan Dube says, “By properly vetting & hiring digital labor, you’ll be ahead of your competition while freeing subject matter experts to help customers that need nuanced solutions to complex challenges. It’s a resolution you’ll be thrilled you kept.”
Jo Cook
Contributor
What HR Needs to Know About AI in 2025
With use of artificial intelligence rapidly increasing, Chetan Dube explains six aspects of the tech the people profession should get to grips with this year.
Chetan Dube
Quant Founder / CEO
Why 2025 Will Take Us Closer To The “Turing Horizon”
Chetan Dube has spent his career focused on the Alan Turing-inspired goal of creating machines that are indistinguishable from humans. As CEO of Quant, Dube oversees the development of agentic AI intended to surpass human levels of intelligence.
Chetan Dube
Quant Founder / CEO
What Is Agentic AI and Will It Replace Your Job?
Throughout the coming months and years, you will start hearing, seeing, and reading more about something called agentic AI. As someone who has worked in technology, specifically AI, for decades, I can assure you that it isn’t a buzzword or a fad.
Chetan Dube
Quant Founder / CEO
Four New Year Resolutions for Tech Leaders in 2025
“As leaders, we have a responsibility to supply the best products and services, the most efficient solutions, and the most advanced methods of operation. Agentic AI is a technology you must embrace in 2025 to remain a true committed leader in your space."
Simon Cocking
Contributor
Five Leadership Trends That Will Help To Shape 2025
“Leaders’ ability to deploy agentic AI could bring a digital workforce that is more powerful, efficient and accurate than anything they have been able to access before,” says Chetan Dube, CEO of Quant, developer of cutting-edge digital employee technology.
Sally Percy
Contributor
Building the Cognitive City of the Future: How Agentic AI Will Transform the Way We Live
Urban living is undergoing generational transformation via rapid advancements in AI. From conventional cities we know now, to the smart cities of the near future, AI will take urban centres into a future that will change the way we experience life.
Yousef Khalili
MEA Lead
5 Expert-Backed Resolutions for Entrepreneurs in 2025
Chetan Dube is an AI Pioneer and founder & CEO of Quant and he warns with the advent of Agentics, businesses will face a choice to either innovate or die slowly. This will lead to digital employees who will provide margin and efficiency gains of over 50%.
Patricia Cullen
Contributor
How Agentic AI Will Boost the Digital Economy Across the Middle East
Agentic AI systems are being explored for urban management as part of smart city projects such as Neom, while banks and healthcare institutions are examining its use for risk assessment and adaptive treatment plans.
Yousef Khalili
MEA Lead
Expert Predictions for AI in 2025
Agentics is the way of the future for all of us. It understands natural language, sets goals for itself, plans workflows, makes decisions, adapts to changing circumstances and, learns from interactions. It will transform the way we live and work.
Gina Marrs
Contributor
Streamlined Teams: How To Keep Delivering With Fewer People
“What is important is that retained staff feel engaged in reinventing the company for the algorithmic world, so you must show that your goal is to invest in them,” argues Chetan Dube, an agentic AI pioneer and founder and CEO of Quant.
Sally Percy
Contributor
Agentic AI vs. Traditional AI: What's the Difference and How Will It Transform Business?
With Agentic AI, when a CEO adopts new technology, it’s like hiring a strategic partner who processes vast amounts of data, simulates scenarios in real-time, and provides insights even seasoned team members might overlook.
Yousef Khalili
MEA Lead
Agentic AI – What it is and the Ramifications
When 6GWorld spoke to Chetan Dube about agentic AI we were not expecting to hear the phrase “Universal Basic Income” or squabble about AI competing for jobs. Nevertheless, the possibilities of the technology have some quite far-reaching implications.
6GWorld
The Hybrid Workforce of Tomorrow – How Will Human and Digital Workers Work Alongside Each Other?
There are predictions that AI could potentially automate 60 to 70 percent of work that needs to be done, but only 5% of actual jobs can be completely automated. So, what do we want the future of work and collaboration between machines and humans to be?
Chetan Dube
Quant Founder / CEO
Experts Comment: How and Why Is Dubai Becoming a Hub for Startups?
Dubai’s tech scene has a variety of things to offer from smart city initiatives to blockchain applications. The future of the technology is no longer about skyscrapers. Dubai and the UAE is where the future of technology being shaped.
Yousef Khalili
MEA Lead
Scaling Smart: How AI Can Empower UK Startups to Thrive
Startups possess an advantage. They are not encumbered by the past. New organizations will be built on an AI native platform. Established organizations have to redo their existing enterprise processes to take advantage of the new AI paradigm.
Chetan Dube
Quant Founder / CEO
Get Your Data Right
Seldom have I been so excited to write an article on machine learning (ML). An innovative way to solve a major challenge that confronts ML (the lack of good training data to train the ML model) recently dawned on me. The old adage, garbage in, garbage out.
Deepak Dube
Data Drives Digital Transformation 2.0
Digital transformation in an enterprise encompasses process transformation, business model transformation and employee culture transformation. This article focuses on business process transformation (BPT). BPT makes the business process more...
Deepak Dube
Transparent Machine Learning: Key Steps and Tips for Getting Started
While machine learning is an involved science with complex models, what distinguishes transparent machine learning is that it explains itself – how it works, its predictions, its insights – so that the user understands and trusts the outcome.
Deepak Dube
Human-Machine Collaboration: Building Trust with Augmented Intelligence
Gartner reports have popularized the term “augmented intelligence” in the past couple of years. In this article, I will explain what it entails. Let’s begin with how Gartner defines it: “Augmented intelligence is a design pattern for a human-centered."
Deepak Dube
Trusted Man-Machine Collaboration: Considerations For Implementing Transparent Machine Learning
While machine learning (ML) is an involved science with complex models, what distinguishes transparent ML is that it explains itself — how it works, its predictions, its insights — so that the user understands and trusts the outcome.
Deepak Dube
A Powerful Use Case For Transparent ML: Make Customer Insights Actionable
Providing a precise reason for a loan decision requires a transparent system. Let’s examine this in further detail. Decision systems are typically driven by sophisticated statistical models. These models are opaque, following some statistical techniques
Deepak Dube
Transparent Machine Learning Powers Business Intelligence
We know that the age of intelligent machines is here. These machines are constructed by machine learning platforms. What held intelligent machines back in the past was their lack of transparency: They didn’t explain the reason behind their predictions.
Deepak Dube
Reimagining What’s Possible With Machine Learning
Artificial intelligence (AI) in general, and machine learning (ML) in particular, define tomorrow. Intelligent machines will become ubiquitous, doing our chores and freeing us up for creative, value-added tasks. It behooves us then to examine it, from...
Deepak Dube
How Can Artificial Intelligence Deliver On Its Promise?
Increasingly, the industry captains and senior executives are realizing that the answer could lie in the use of advanced technology — in particular, machine learning.Business leaders today are faced with an existential crisis: how to increase the quality..
Deepak Dube
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